Tag: small business

Jumplinks:
Interesting Findings
Conclusion
Methodology
Corporate Jargon Definitions

Run it up the flagpole! All hands on deck! Quick win!

Corporate jargon is a thing—and everyone seems to use it regardless if they’re fans of it or not. But what does each phrase really mean? Why say “bandwidth” when you can say time? Why say “take it offline” when you could phrase it “let’s discuss this elsewhere”?

We surveyed 1,000 adults on their use of office idioms. Some jargon, like “big picture,” are used by just about everyone. Others, like “boil an ocean” and “I’ll ping you” get under peoples’ skin. Read on to see which office jargon rolls off the tongue the most, and which sayings people think should stop being a thing altogether.

Interesting Findings

• The term “analysis paralysis” is the most unloved office term on our list. The idiom refers to overthinking so much you become debilitated and cannot move forward. “Analysis paralysis” can happen to anyone, but luckily there are ways to mitigate it.
• “I’ll ping you” almost perfectly epitomizes annoying office jargon, so it’s no surprise that 24% of women aren’t a fan of the word. In fact, women favor every other phrase over that one.
• 40% of people really get the “big picture.” Not far behind that, 37.5% of workers have a thing for saying “all hands on deck.” The latter refers to a call for more crew members to come to the deck of a ship during a time when they needed—literally—more hands.
• 40% of both men and women have never heard of the phrase “stack hands.” The term was coined after sport teams who would huddle in a circle, chant, and throw their hands up in the air. The phrase is meant to unify people and remind them that they’re on the same team.
• Another lesser-known term? “KPIs,” which stands for key performance indicators. At its core, it’s a way to measure success—but it’s not just for the office. Supposedly, the earliest record of KPI use is in China. 3rd century emperors began rating how well the royal family was performing their duties.
• “Boil an ocean” doesn’t get a lot of love. 73.27% of women and 70.67% of men refrain from using the term. The saying refers to the impossibility of trying to boil the amount of water that makes up an ocean.

Conclusion

• Men and women share the same top 5 most loved jargon, as well as 4 out of 5 of the least loved jargon. Overall, men have more passionate opinions toward jargon than women. On average, 15.13% of men dog on office jargon, compared to only 11.21% of women.
• Just because Americans dislike a phrase doesn’t mean they don’t use it. 25.7% of respondents reported that they weren’t head over heels for “analysis paralysis,” yet of those 25.7%, 10.53% still use it often and 17.41% use it sometimes. In other words, around 25% of the people who claimed they weren’t a fan of it still use it.

Methodology

We surveyed 1,000 men and women aged 18+ via Pollfish on their opinions and usage of common office jargon. From there, we broke down the findings by gender and age, as well as usage and preference.

Corporate jargon defined 

30,000 foot view	To look at the overall goals and objectives rather than small details.
Action-item	A take-away task that needs to be completed in the near future.
All hands on deck	All employees are needed to complete a project.
Analysis paralysis	Overthinking a situation to the point that nothing actually gets accomplished.
Back-end	Essential work that goes into the creation of a product that a customer doesn’t see.
Bandwidth	Referring to the amount of time someone has available to spend.
Behind the 8 ball	Referring to being in a difficult situation.
Big Picture	The ultimate goal or main idea.
Boil an ocean	To take on an impossible project or task.
Bring to the table	Referring to the skills or value that someone can bring to your company.
Buy-in	Accepting or committing to an idea or course of action.
Change agent	A person who is the catalyst for business improvements or innovation.
Circle back	The notion to revisit a topic at a later time.
Deck	Shorthand for a set of PowerPoint presentation slides.
Deep dive	To look at the details of a project closely.
Disconnect (as a noun)	A situation where expectations differ from reality.
Disruptive	Referring to the process of changing existing technology with something new.
Dot your i’s and cross your t’s	To be detail oriented and thorough in your tasks.
Drill down	To look further into the matter or get more details.
Go all in	To put all of your energy or resources into something.
Heavy lifting	Bearing the burden of the most difficult and time-consuming work on a project.
High level	To explain a concept without getting into the small, technical details.
Holistic overview	To take into account other external factors that can affect an outcome.
I’ll ping you	Send someone a message using an online messaging system.
I’ll run that up the flagpole	Moving the project on to the next appropriate person for approval.
Ideate	To think of and came up with new ideas.
In the weeds	When a task is too hard to accomplish because there are too many problems involved.
KPIs	Key Performance Indicators; points used to evaluate the performance of something or someone.
Learning (as a noun)	Knowledge gained from a conversation or past project.
Leverage	Manipulating a situation so someone can control it in their favor.
Low-Hanging fruit	Tasks that are easy to accomplish or problems that can be easily solved that provide clear benefits.
Onboarding	Assimilating a new employee into an organization; introducing service to new customers.
Out-of-the-box	An idea that is unusual or new.
Put a pin in it	To delay discussion, engagement, or work on a project to another time.
Quick win	Something that can be done quickly that will provide a beneficial outcome.
Reinvent the wheel	To redo an existing process, idea, or way of thinking.
ROI	“Return on Investment” i.e. whether something is worth it.
Stack hands	To imply that every team member is in it together.
Sync up	To meet with someone and touch base on an idea or topic.
Take it offline	To discuss something with someone in a separate time and place.
Touch base	To meet or talk with something about a specific issue.
Value-add	Benefits of a feature that provides value to customers.
Where/when the rubber meets the road	The time or place at which something matters the most.
Wordsmithing	To change, edit, or make a play on words.

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As a small business owner, you know the importance of making your business a safe and comfortable place for customers, guests, and employees. A significant part of that is making sure your business is accessible to guests of every capacity, including those with disabilities.  

 

The Americans with Disabilities Act (ADA) makes it unlawful to discriminate against those with disabilities, and it provides regulations for accommodating such customers when they visit your business. The act extends to employment, transportation, public accommodations, commercial facilities, government activities, and communications. Think of it as a way to ensure your business is as inclusive as possible.

 

Is your business cutting it?

 

The ADA isn’t just a suggestion—it’s a law, and like any law, it should be taken seriously. It’s in your business’s best interest to ensure that you’re taking every measure to reach that compliance standard by making “reasonable accommodations” for employees, guests, and customers with disabilities. There are two sides to the ADA that you as a business owner ought to be aware of: employment and patronage. 

 

Title I: Employers at eligible businesses must provide an equal opportunity for employment to individuals with disabilities. 

 

Title III: Businesses that provide goods and services to the public cannot discriminate against customers due to a disability, and must provide “public accommodations” for all clientele.  

Keeping up to code

Your building and surrounding property:

Accommodations for those with disabilities are common features of most businesses nowadays, so much so that they can blend into the landscape a bit. Visit a business that’s up to date on its ADA requirements and you should see disabled parking spaces, enlarged bathroom and dressing stalls, and signs that are clearly visible from a distance. 

 

ADA compliance extends to nearly every kind of establishment, including:

 

• Stores and shops
• Laundromats and dry cleaners
• Restaurants and bars
• Doctor, dentist, and law offices
• Shopping malls
• Schools
• Museums
• Theaters
• Hotels and motels
• Banks
• Gyms
• Public transportation

 

And just to clarify: ADA standards apply to more than just parking spots and bathroom stalls. Here are some of the requirements that must be met for your business to be considered compliant:

Your website:

As business continues to develop on more of a digital platform, the scope of ADA compliance no longer affects just the physical aspects of your business. In fact, a rising number of businesses have no physical location at all and are conducted solely online, catering to an ever-increasing number of online customers. 

 

In 2010, the Department of Justice proposed an amendment to the ADA to better “establish requirements for making the goods, services, facilities, privileges, accommodations, or advantages offered by public accommodations via the Internet, specifically at sites on the World Wide Web (Web), accessible to individuals with disabilities.”*

*Source: Department of Justice

Consequently, in the last decade or so, the ADA has increased its focus on website compliance, ensuring that people with disabilities who visit websites are treated to an easy and satisfactory user experience. 

 

Here are some of the ways you can keep your website ADA compliant:

 

Text Insert descriptive alt text for all images, and make sure it’s in a readable font, ideally sans serif.	Graphics If you install flashing graphics on your page, they should flash no more than 3 times per second.	Video Provide captions for all prerecorded and live videos alike. Remove videos with autoplay and time limits.
Audio Provide an audio description for all prerecorded and live videos.	Navigation Make sure your website can be easily navigated with a keyboard.	Format Ensure your website has a clean, simple layout for easy readability.

 

 

 

When it comes to ADA compliance, it’s always best to be proactive and stay ahead by keeping as current as possible on ADA regulation updates and changes. If you’re not sure your business is up to specifications, check out these resources to make sure nothing falls through the cracks: 

 

The ADA Guide for Small Businesses

The ADA National Network

The US Equal Opportunity Employment Commission

 

Providing accessibility to your business to those with disabilities results in higher customer satisfaction and instills loyalty and trust in your patrons. You take pride in what you do, so make your customers’ experiences the most convenient and pleasant they could possibly be.