Verizon business customer service

Get the positive customer experience you deserve.

Get the positive customer experience you deserve from Verizon business customer service.

IT shouldn’t be a DIY task.

As a business owner, save valuable time with our affordable white-glove tech support. Business Preferred includes:

  • Tech Support Pro. Get 24/7 access to experts who help with setup, installation, configuration, and connecting new devices to your wireless network and installing security software.
  • Service Protection Plan. A technician will come right to your business to run diagnostics and repair up to 30 separate lines for inside wiring of all Verizon phone, broadband, and Fios TV connections.
  • Priority call routing. Your call is at the top of the queue when you call the Business Preferred toll-free number, making your experience faster and easier.

Reasons to trust the Verizon standard

VERIZON FIOS CUSTOMER TESTIMONIAL

Bringing affordability, speed, and reliability to your doorstep

A Verizon sales rep knocked on our door and told us that Fios was being installed through our business park for a major nationwide retailer located not far from us and that if we wanted access to the service that there wouldn't be any construction costs. We were on a dual T1 at the time (3.0 MB X2) and paying through the nose so we jumped on it. Started out with a 150/150 and upgraded later on to a 300/300. It's been hands-off and super reliable.

- Dave Brautigam, IT Administrator, Action Supply Products

Source: Dave Brautigam, IT Administrator, Action Supply Products

Published: Mar. 1, 2018 TVID: F7B-EDF-A4D

VERIZON FIOS CUSTOMER TESTIMONIAL

Smooth operating at accounting firm

Verizon is fast, efficient, and has good customer service for smooth business operations.

- Administrative Director, Small Business Financial Services Company

Administrative Director, Small Business Financial Services Company

Published: Mar. 15, 2018 TVID: C79-03F-7E9

VERIZON FIOS CUSTOMER TESTIMONIAL

[Verizon service has helped my business run more efficiently because we have] less downtime and faster internet speed.

- Cinde Gross, Practice Manager, Northtowns Oral and Maxillofacial Surgery

Source: Cinde Gross, Practice Manager, Northtowns Oral and Maxillofacial Surgery

Published: Mar. 15, 2018 TVID: CDA-87S-FFS

VERIZON FIOS CUSTOMER TESTIMONIAL

Verizon tees up transactions for a busy tea company

[Our Verizon service helps to] speed up our customer transactions. They do not have to wait on our system, which makes their shopping experience pleasant.

- Julia Duke, Accounting Manager, Capital Teas

Source: Julia Duke, Accounting Manager, Capital Teas

Published: Mar. 15, 2018 TVID: C32-2A6-F3A

VERIZON FIOS CUSTOMER STATISTIC

Verizon tees up transactions for a busy tea company

84 % of organizations agreed with the following statement:

"My Verizon service gives me the flexibility, speed and reliability I need to run y business."

Source: TechValidate survey of 172 users of Verizon Fios

Published: Mar. 2, 2018 TVID: 47E-8FB-A7A

Your business is in good hands with Verizon customer care.

Verizon customer support is second to none in providing assistance and answers to questions about services and equipment. You will receive prompt, efficient service during each call, whether you’re in your office or on the go.

For questions or issues regarding your Verizon business account (such as bill payment information and history, autopay, etc.), business customer service representatives can be reached Monday - Friday from 8 a.m. - 6 p.m. ET.

For help with Verizon Fios equipment such as routers, phones, remotes, and Set-top Boxes, Verizon technical support is there for you 24 hours a day, 7 days a week.

woman on phone headset

Verizon customer support

Hours:

Customer service: Monday - Friday, 8 a.m. - 6 p.m. ET
Technical support: 24 hours a day, 7 days a week

Phone number:

Call 1-855-983-1425

Are you an existing customer?

Log into your account to access business resources, account details and Small Biz Rewards.

Log into My Business

Please contact us with your questions and concerns by calling the customer service number.

Call 1-855-983-1425

Verizon business customer service FAQs

Verizon business account

How do I open a Verizon business account?

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You can contact a sales representative at 1-866-605-2962 to learn more about Verizon business accounts.

How can I view and pay my bill?

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Please sign into your account to view and pay your bill.

How can I enroll in autopay and paperless billing?

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You can enroll in autopay at My Business Account. At the same time, you’ll be enrolled in Verizon Paperless Billing.

Verizon Business Digital Voice

How can I access my voicemail from a phone number outside of my office?

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  1. Dial your Voice Portal telephone number.
  2. Once you reach your voicemail greeting, press the star (*) key.
  3. Enter your temporary voicemail passcode from the email you received.
  4. Follow the prompts to change your temporary password.

Where can I find help with my Business Digital Voice phone equipment?

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Verizon provides reference guides based off the user manuals for your Yealink T40 , Yealink T42G, , Yealink T48 ,Yealink T40 , phone equipment. You can also contact 1-877-428-9481 for additional tech support.

Verizon Fios Internet for Business

Why am I experiencing slow internet speeds?

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  • Your device may have viruses, spyware, or a full hard drive.
  • Your Fios internet speeds may slow if you are watching multiple Fios video-on-demand titles.
  • Your wireless router may be too far away—or blocked by electronic devices and physical obstructions.

Verizon Fios TV

What is Fios TV?

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Fios TV operates through a fiber-optic internet connection rather than through a regular cable line. You can get a customized package that allows you to choose the channels you want, and you can opt for the Fios TV Local plan for an additional 15+ channels.

Where can I get an additional installation guide for a Set-Top Box or DVR?

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Here’s a PDF of the Self-Install User Guide. Simply follow the guide to get your Fios TV up and running.

Where can I find instructions for programming my remote control device?

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Please choose your remote from the list below:

Need help identifying your remote? See photos of remote controls or call Verizon business customer service for assistance.

Verizon customer service

How do I contact a Verizon business customer service representative?

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Contact us by calling customer support at 1-855-528-5481.

Is Verizon customer service available 24 hours?

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The Verizon customer technical support line operates 24 hours a day, 7 days a week. The business customer service line operates Monday - Friday, 8 a.m. - 6 p.m. ET.

Products built with your company in mind.

Small business products

Fios® for business

Get affordable internet service and reliable speeds for your company with Verizon Fios for Business.

Learn more about Fios for business

Voice

Stay connected with voice services from Verizon—including analog and digital phone systems.

Learn more about Business Digital Voice

TV

Deliver a better experience for customers and employees with customizable packages from Fios TV for business.

Learn more about Fios TV

Bundle

Get voice, internet, and wireless service for one affordable price. Verizon even gives you credit for early termination fees.

Learn more about small business bundles

Medium business products

Internet

Stay ahead of the competition with blazing-fast speeds with business internet from Verizon.

Learn more about Fios

Business VoIP

Boost communications with Verizon Virtual Communications Express—a digital phone service.

Learn more about Virtual Communications Express

Dedicated internet

Receive the consistent actual speed you need from your business internet with Verizon Internet Dedicated Services.

Learn more about dedicated internet

Private IP

Get a private business network to protect your company, provide stability, and connect locations.

Learn more about Private IP

Bundle

Run your business—with less moving parts—by combining voice, internet, and data with Business Connection.

Learn more about Business Connection

Contact us at customer support: Call 1-855-983-1425

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