Verizon business customer service

Get the positive customer experience you deserve.

Get the positive customer experience you deserve from Verizon business customer service.

Gift Card

Refer a business—get rewards.

Already a Verizon Business customer? You can still keep the benefits coming. Refer a business to receive a $400 prepaid Mastercard. Refer a business now.

IT shouldn’t be a DIY task.

As a business owner, save valuable time with our affordable white-glove tech support. Business Preferred includes:

  • Tech Support Pro. Get 24/7 access to experts who help with setup, installation, configuration, and connecting new devices to your wireless network and installing security software.
  • Service Protection Plan. A technician will come right to your business to run diagnostics and repair up to 30 separate lines for inside wiring of all Verizon phone, broadband, and Fios TV connections.
  • Priority call routing. Your call is at the top of the queue when you call the Business Preferred toll-free number, making your experience faster and easier.

Reasons to trust the Verizon standard

VERIZON FIOS CUSTOMER TESTIMONIAL

Bringing affordability, speed, and reliability to your doorstep

A Verizon sales rep knocked on our door and told us that Fios was being installed through our business park for a major nationwide retailer located not far from us and that if we wanted access to the service that there wouldn't be any construction costs. We were on a dual T1 at the time (3.0 MB X2) and paying through the nose so we jumped on it. Started out with a 150/150 and upgraded later on to a 300/300. It's been hands-off and super reliable.

- Dave Brautigam, IT Administrator, Action Supply Products

Source: Dave Brautigam, IT Administrator, Action Supply Products

Published: Mar. 1, 2018 TVID: F7B-EDF-A4D

VERIZON FIOS CUSTOMER TESTIMONIAL

Smooth operating at accounting firm

Verizon is fast, efficient, and has good customer service for smooth business operations.

- Administrative Director, Small Business Financial Services Company

Administrative Director, Small Business Financial Services Company

Published: Mar. 15, 2018 TVID: C79-03F-7E9

VERIZON FIOS CUSTOMER TESTIMONIAL

[Verizon service has helped my business run more efficiently because we have] less downtime and faster internet speed.

- Cinde Gross, Practice Manager, Northtowns Oral and Maxillofacial Surgery

Source: Cinde Gross, Practice Manager, Northtowns Oral and Maxillofacial Surgery

Published: Mar. 15, 2018 TVID: CDA-87S-FFS

VERIZON FIOS CUSTOMER TESTIMONIAL

Verizon tees up transactions for a busy tea company

[Our Verizon service helps to] speed up our customer transactions. They do not have to wait on our system, which makes their shopping experience pleasant.

- Julia Duke, Accounting Manager, Capital Teas

Source: Julia Duke, Accounting Manager, Capital Teas

Published: Mar. 15, 2018 TVID: C32-2A6-F3A

VERIZON FIOS CUSTOMER STATISTIC

Verizon tees up transactions for a busy tea company

84 % of organizations agreed with the following statement:

"My Verizon service gives me the flexibility, speed and reliability I need to run y business."

Source: TechValidate survey of 172 users of Verizon Fios

Published: Mar. 2, 2018 TVID: 47E-8FB-A7A

Several employees work on computers and converse with each other in an office space.

Your business is in good hands with Verizon customer care.

Verizon customer support is second to none in providing assistance and answers to questions about services and equipment. You will receive prompt, efficient service during each call, whether you’re in your office or on the go.

For questions or issues regarding your Verizon business account (such as bill payment information and history, autopay, etc.), business customer service representatives can be reached Monday - Friday from 8 a.m. - 6 p.m. ET.

For help with Verizon Fios equipment such as routers, phones, remotes, and Set-top Boxes, Verizon technical support is there for you 24 hours a day, 7 days a week.

woman on phone headset

Verizon customer support

Hours:

Customer service: Monday - Friday, 8 a.m. - 6 p.m. ET
Technical support: 24 hours a day, 7 days a week

Phone number:

Call 1-855-983-1425

Are you an existing customer?

Log into your account to access business resources, account details and Small Biz Rewards.

Log into My Business

Please contact us with your questions and concerns by calling the customer service number.

Call 1-855-983-1425

Frequently asked questions

Verizon customer service

What is the number for Verizon customer service?

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You can contact Verizon customer service by phone at 855-983-1425 Monday through Friday, 8 a.m. to 6 p.m. ET.

What is the number for Verizon technical support?

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You can contact Verizon technical support by phone at 877-428-9481 24 hours a day, 7 days a week.

How do I contact a Verizon business customer service representative?

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Contact Verizon by calling the customer support line at 855-983-1425. A business specialist will assist you with any questions or concerns you may have.

What are the hours of operation for Verizon customer service?

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Verizon customer service hours are Monday - Friday, 8 a.m. - 6 p.m. ET. Verizon technical support is available 24 hours a day, 7 days a week.

Is Verizon customer service available 24 hours a day?

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No. The Verizon customer technical support line operates 24 hours a day, 7 days a week. The business customer service line operates Monday - Friday, 8 a.m. - 6 p.m. ET.

How do I email Verizon customer service?

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There is currently no email address available for Verizon business customer support. You can contact a customer service representative at 855-983-1425.

How do I learn more about Verizon business solutions?

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Contact a sales representative at 855-983-1425 to learn what Verizon business solutions are available to you.

What are Verizon small business rewards?

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Verizon Small Biz Rewards give you points for every dollar you spend on qualifying services (Business Digital Phone, Verizon Fios Internet for Business, high-speed internet, Fios TV, etc.). You’ll receive 1 point for every $1 spent to redeem for gift cards to businesses such as Amazon and Starbucks.*

Verizon business account

How do I open a Verizon business account?

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Contact a sales representative at 855-983-1425 to learn more about Verizon business accounts.

How can I view and pay my Verizon bill?

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Sign into My Business Account to view and pay your bill. If you have specific questions about Verizon billing, you can contact customer service at 855-983-1425

How do I enroll my Verizon business account in autopay and paperless billing?

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You can enroll in autopay at My Business Account. You will be enrolled in Verizon Paperless Billing at the same time.

Verizon Fios Internet for Business

Why am I experiencing slow internet speeds?

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  • Your Fios internet speed may slow when running multiple bandwidth-heavy applications at once
  • Your wireless router may be too far away or blocked by electronic devices or physical obstructions
  • You might need more bandwidth due to business growth. Consider a faster Fios speed if you need to connect more devices
  • Your device may have viruses, spyware, or a full hard drive

How can I get tech support for my wireless router?

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Please choose your router from the list below for troubleshooting help:

Fios Quantum Gateway

Verizon 9100EM

Verizon 9100VM

Verizon MI424WR Rev G and Rev I

D-Link DI-624

D-Link DI-604

Actiontec MI424WR

Actiontec RI408

Or, contact Verizon business technical support at 877-428-9481.

Verizon Business Digital Voice

How can I access my voicemail from a phone number outside of my office?

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  1. Dial your Voice Portal telephone number.
  2. Once you reach your voicemail greeting, press the star (*) key.
  3. Enter your temporary voicemail passcode from the email you received.
  4. Follow the prompts to change your temporary password.

Where can I find help with my Business Digital Voice phone equipment?

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Verizon provides reference guides based off the user manuals for your Yealink T40 , Yealink T42G, , Yealink T48 ,Yealink T40 , phone equipment. You can also contact 1-877-428-9481 for additional tech support.

Verizon Business Wireless

What is the Verizon business wireless customer service phone number?

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You can contact Verizon business wireless customer service by phone at 855-696-2276 Monday through Friday, 6 a.m. to 8 p.m. ET.

What is the Verizon business wireless tech support phone number?

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You can contact Verizon wireless tech support by phone at 877-428-9481 24 hours a day, 7 days a week.

What are the hours for Verizon business wireless customer service?

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The Verizon business wireless customer service line is available Monday - Friday, 8 a.m. - 6 p.m. ET.

Is Verizon business wireless customer service available 24 hours a day?

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The Verizon business wireless customer service does not operate 24/7. You can call Monday - Friday, 8 a.m. - 6 p.m. ET.

How do I email Verizon wireless customer service?

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There is currently no email address available for Verizon business wireless customer support. You can call 855-696-2276 to speak to a customer service representative.

Verizon Fios TV

What is Verizon Fios TV?

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Verizon Fios TV operates through a fiber-optic internet connection rather than through a regular cable line. You can get a customized package that allows you to choose the channels you want, and you can opt for the Fios TV Local plan for an additional 15+ channels.

Where can I get an additional installation guide for a Set-Top Box or DVR?

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Here’s a PDF of the Self-Install User Guide. Simply follow the guide to get your Fios TV up and running.

Where can I find instructions for programming my remote control device?

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Please choose your remote from the list below:

Need help identifying your remote? See photos of remote controls or call Verizon business customer service for assistance.

Products built with your company in mind.

Small business products

Fios® for business

Get affordable internet service and reliable speeds for your company with Verizon Fios for Business.

Learn more about Fios for business

Voice

Stay connected with voice services from Verizon—including analog and digital phone systems.

Learn more about Business Digital Voice

TV

Deliver a better experience for customers and employees with customizable packages from Fios TV for business.

Learn more about Fios TV

Bundle

Get voice, internet, and wireless service for one affordable price. Verizon even gives you credit for early termination fees.

Learn more about small business bundles

Medium business products

Internet

Stay ahead of the competition with blazing-fast speeds with business internet from Verizon.

Learn more about Fios

Business VoIP

Boost communications with Verizon Virtual Communications Express—a digital phone service.

Learn more about Virtual Communications Express

Dedicated internet

Receive the consistent actual speed you need from your business internet with Verizon Internet Dedicated Services.

Learn more about dedicated internet

Private IP

Get a private business network to protect your company, provide stability, and connect locations.

Learn more about Private IP

Bundle

Run your business—with less moving parts—by combining voice, internet, and data with Business Connection.

Learn more about Business Connection

Contact us at customer support: Call 855-983-1425

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