Verizon Business Preferred: Your stress-free tech support.

Thursday, 21 June, 2018

DIY tech maintenance is a thing of the past.


Time is valuable, but to a business owner it’s irreplaceable. Why waste any of it on things that you shouldn’t have to do yourself? Many small businesses face challenges when it comes to time and staff management—owners and employees alike often wear many different hats and their time is eaten away by issues like IT maintenance. That kind of downtime can equal a loss in revenue, not to mention focus and productivity. But technology maintenance doesn’t have to fall on your shoulders. Verizon Business Preferred is the exclusive white glove tech support that will keep your business running by taking care of tricky tech fixes. You get nothing but the best features with Tech Support Pro, a Service Protection Plan, and Priority Call Routing.  

Tech Support Pro

With Tech Support Pro, you get access to experts who can help with the setup, configuration, and installation of your devices 24 hours a day, seven days a week. Our premium technical support staff will also aid in connecting any new devices to your wireless network. And since 38% of small businesses are making internet security one of their top investment priorities within the next 12 months, you can rest assured knowing that our techs can install the latest security software during setup so your system stays free of viruses, spyware, and malware. Even better, we keep it up to date, so you won’t have to worry about all of those update notifications you tend to skip over. Verizon Tech Support Pro has it covered.

Service Protection Plan

Did your internet cut out in the middle of your workday? Has your front desk phone line disconnected abruptly and won’t go back online? Not to worry. If you have Verizon Business Preferred, you get a Service Protection Plan with your package. One of our professional service technicians can be dispatched directly to your office to run diagnostics, and can repair the inside wiring of up to 30 separate lines. This applies to all Verizon phone, Fios TV, and broadband connections, so you’re covered no matter what device is causing the problem. The Service Protection Plan gives you prompt, in-person technical support to take the stress off of trying to handle everything on your own, so you can get back to business.

Priority Call Routing

Waiting endlessly on hold with patchy elevator music in your ear doesn’t have to be your life anymore. When you call the Business Preferred toll-free number, your call is bumped to the top of the queue, saving you time and making your experience altogether more pleasant. We know our customers have endless to-do lists, and calling tech support is never a welcome task, but Priority Call Routing makes it quick and painless. That’s what makes Verizon the most sought-after and reliable service provider in the industry—our customers are our priority, and it’s important to us that they feel the same way.

The search for faster internet is over.

Verizon Business Preferred makes your internet experience easier, but you need internet to make it work in the first place. When it comes to speed and reliability, Verizon Fios is way ahead of the curve. Fios offers a secure internet connection at competitive prices to launch your business ahead of the competition, and only a pure fiber-optic connection gives you upload speeds to match download speeds. If you want benefits like 99% uptime, 24/7 customer service and speeds up to 500 Mbps, then Verizon is your network. You don’t have time to worry about your business internet, so why worry? Verizon has over two decades of industry-leading experience—we’re here to make it as easy as possible for you.   

Verizon Voicemail to Email

Wednesday, 14 March, 2018

Business Digital Voice from Verizon is a flexible VoIP phone solution for small businesses that offers powerful, enterprise-level features at an affordable price. Businesses get access to over 30 calling features, such as Visual Voicemail, Music on Hold, and Hunt Groups. And Business Digital Voice is built on a reliable VoIP platform for stress-free calling and easy scalability. Business Digital Voice helps you stay in touch with your team and give your customers quality, reliable service.


Small-business owners have a lot of communications to juggle. Voicemail to Email makes better use of your time.


Standard visual voicemail gives you a convenient list of your voicemail messages—including who called, time of the call and callback number—so you can listen to them as needed. Voicemail to Email from Business Digital Voice goes one step further to help improve your productivity. Voicemail to Email sends your voicemail messages as .wav attachments to your email, allowing you to listen to them when you tackle your in-box.

The messages are sent as .wav files that can be played back on any PC, Mac, or smartphone so you can listen at your convenience.

You can also organize the messages with your regular email filing system. It’s one more way Verizon helps streamline your daily operations.

This feature is also known as voicemail to text transcription—something high-functioning business people have been paying up to $14.95 per month for this service alone from other vendors. Plus additional fees for additional users.

  • Just like our Voicemail to Email, a voicemail transcription service converts your voicemail messages to text and sends your transcriptions to your email inbox.
  • Just like Voicemail to Email, transcription services also attach .wav files to your transcriptions so you can hear the original voicemail recordings.

Unlike transcription services, there is no extra cost to use this feature. Voicemail to Email is included with your Business Digital Voice service.


You’ll get alerts to your inbox every time someone calls and leave a voicemail.


You can keep up with your calls, whether you’re in a meeting or on the factory floor. Even if it’s too noisy to take the call, Voicemail to Email helps you handle business over email without waiting for a time when you can talk on the phone.


Five ways Voicemail to Email helps you take care of business:

  • Scanning an email message is faster than logging in to voicemail to get the same info.
  • Searching for keywords in your inbox helps pinpoint the info you need.
  • Nothing is missing. Your email message captures the voicemail and stores it.
  • Looking for a pen or pressing rewind to repeat a message is old school.
  • Managing your communications is easier since all your messages are in one place–your inbox.

More Business Digital Voice advanced features

Administrator Portal Auto Attendant Hunt Group My Phone Portal
Music on Hold Shared Call Unified Messaging Visual Voicemail
Voicemail to Email Voice Portal Voicemail to Text

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